FAQ's
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Welcome to our FAQ page! Below, you'll find answers to some of the most common questions about our hoodies, shipping, returns, and more.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes or cancel, please contact us within 24 hours, and we’ll do our best to assist you.
Shipping & Delivery
Q: Where do you ship to?
A: We currently ship across the U.S. and select international locations. Shipping availability will be displayed at checkout.
Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days within the U.S. Expedited shipping options are available at checkout. International shipping times vary based on location. Please visit our Shipping policy page for more details.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package’s journey.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unwashed hoodies with tags still attached. Visit our Refund policy page for more details.
Q: Do you offer exchanges?
A: Yes! If you need a different size or color, you can request an exchange within 30 days of receiving your order. Please reach out to us using the store chat, contact us page or by emailing us at xnomadhoodies@gmail.com
Q: What if my item is damaged or defective?
A: If you receive a damaged or defective item, please contact us immediately with photos, and we’ll make it right.
Product & Sizing
Q: How do I find the right size?
A: Check out our Size Guide on each product page for detailed measurements and fit recommendations.
Q: How should I care for my hoodie?
A: For best results, machine wash cold, tumble dry low, and avoid using bleach or harsh detergents. We also recommend turning your hoodie inside out when washing as it helps protect the design and drawcords.
Did the shirt arrive with water marks or press marks? Don't worry - these will disappear after a couple of washes!
Other Questions
Q: Do you offer custom or bulk orders?
A: Yes, we accommodate bulk and custom orders! Contact us for more details.
Q: How can I contact customer support?
A: Reach out to us via our Contact Us Page or email us at xnomadhoodies@gmail.com.
Still have questions? Feel free to reach out, and we’ll be happy to help!